FREQUENTLY ASKED QUESTIONS
New to OHIORide? No problem, we have some answers for you…
TOP MOST ASKED QUESTIONS
Where can I use mobile tickets?
How and when should I activate my mobile ticket?
Do I need to activate my tickets each time I travel?
Can I transfer to other routes with a mobile ticket?
Do mobile tickets expire?
How does the driver know that I have a valid ticket?
What do I do if an Agency official requests to inspect my mobile ticket?
My Bus has a validator (ticket scanner) on it. What do I do?
Do I need to set up an account to be able to use mobile tickets?
Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?
What happens if my smartphone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?
If I am travelling with friends and family, can I activate more than one ticket on my phone?
What happens if I lose my mobile device or buy a new device?
Are receipts available for mobile ticketing purchases?
Can I get a refund for unused tickets or service disruptions? What if I purchase a ticket for the wrong agency?
Are there any fees for using mobile ticketing?
Is the mobile ticketing application available on all devices?
Will the application store my credit card details?
What security protections are in place to protect my personal